We hope you
are delighted with your order. However, if it doesn't float your boat, or it's
not up to scratch, don't worry, just send it back to us within 14 days and
we'll gladly refund or exchange it for you.
Our
address is:
Returns Department
Banbury Postiche Ltd
Apollo Park
Ironstone Lane
Wroxton
Banbury
OX15 6FE
Just send us a copy of your delivery note or invoice marking what you are returning and send it back to us. We recommend
you obtain a proof of postage.
Once we have received your returned item(s), we will process it as quickly as
possible. However, if we're really busy, it can take up-to 7 days from the date
of receipt. Should you have any queries about the status of your return, please
contact our friendly contact centre team on 01295 757408, or 44 (0)1295 757408
if you're calling from outside the UK.
THE BORING
(BUT IMPORTANT) STUFF
We really
hope that your order arrives in one piece, but in the event of any products
being faulty, we will cover all costs of the postage and either refund or
exchange the products for you. If you're returning an item from overseas
because it's faulty, please contact us on 44 (0)1295 757408.
If you are returning products that are not faulty, then the cost of
returning the product to us is your responsibility.
Before returning any item to us, we do ask that it is in the same condition as
when you first bought it. Please ensure you have taken reasonable care to make
certain that it is returned safely and not damaged in transit. Please include
original packaging where possible.
Please note that cut wigs cannot be returned or exchanged.
CANCELLATIONS
AND AMENDMENTS
Unfortunately,
once an order has been placed we are unable to cancel it, or make any changes
to it. If you do change your mind, please wait to receive the parcel and return
it back to us using the procedure above.